Driving Supplier Improvement to Address Performance Gaps

Driving Supplier Improvement to Address Performance Gaps

The Challenge

A global organisation was facing significant challenges with supplier performance, which threatened to disrupt its operational demands. Key issues included delivery shortfalls, misaligned capacity with demand, and inconsistent adherence to quality and on-time performance metrics. With a supplier base spanning approximately 90 global partners, addressing these issues required a structured and targeted approach to stabilise the supply chain, minimise disruptions, and restore supplier reliability.

The Solution

A dedicated team of specialists was deployed to manage supplier performance and implement improvement initiatives. Key actions included:

  • Assessing supplier performance to identify gaps and prioritise urgent issues.
  • Developing and implementing tailored corrective actions, including Emergency, Interim, and Permanent Corrective Actions.
  • Engaging suppliers through structured short-interval control (SIC) meetings to track progress and maintain accountability.
  • Collaborating with planning teams to monitor delivery status and improve On-Time In-Full (OTIF) performance.
  • Deploying solutions such as capital investment, alternative supplier onboarding, and material expediting to address immediate challenges.

This targeted approach ensured swift issue resolution and long-term supplier alignment with operational demands.

The Result

Due to G&P’s immediate and in-depth analysis of supplier performance, the manufacturer had clear visibility of the supply chain, which removed previously unforeseen challenges.

Supply Chain Stabilisation: Successfully established the supply chain, enabling a large portion of suppliers to return to standard processes and reducing disruptions.

Internal Restructuring: Delivered improvements that supported a restructuring of internal teams to focus on long-term operational priorities.

Training and Support: Provided onboarding support for newly promoted internal staff, ensuring a seamless transition and continuity of expertise.

This initiative not only resolved immediate supply chain challenges but also established a foundation for improved performance and operational resilience.