We can save you time and money in this area. To stay competitive, OEMs have to offer longer warranty-free periods. This has a knock-on effect with suppliers. Longer warranty periods mean OEM’s will expect a supplier’s support. This leads to a supplier then having to improve product quality to reduce part failure in order to avoid future expense on warranty bills. This all costs money, but by outsourcing the management of warranty returns to us, we can take the pressure off both supplier and OEM. We can undertake the ‘mundane’ tasks of collecting, sorting and analysing returns in order to ascertain where liability lies. This means we can get to the bottom off the issue quicker and can take an objective view, based on data-driven analysis.

Analysis of dealership warranty returns
Unbiased certification of where liability lies
Administration of parts disposal
Logistics planning
Warehousing and storage of returned components
Resource for sorting, breakdown and analysis
Management reporting
Reliability reporting